By Bill Ohs – June 20, 2012 -
My last Journal Entry, “Your Kitchen Translated” praised the Wm Ohs Dealer Service Staff and the critical detail work they perform in readying your kitchen order for factory production.
Now, I’d like to talk about one of the impressive people in this Dealer Service Staff: Laura Antone.
Laura is our Dealer Services manager. She began working for Wm Ohs eighteen years ago in 1994 as our receptionist.
Laura is one of those indispensable people who is not only very smart and ultimately capable, but is just about the most agreeable individual you’ll ever have the good fortune to encounter – let alone employ.
Thriving within a K-12 Catholic school education and graduating near the top of her class, Laura taught herself Excel, Pagemaker, Photoshop and Auto-Cad computer programs while working for WmOhs.
Initially, Laura screens every Wm Ohs kitchen order sent to the factory by your designer. Then she assigns your order (according to its custom complexity) to one of our four Dealer Service Staff members. When too many orders arrive in the same time, Laura may “Translate” an order herself. She even occasionally assists in the Engineering Department writing “machinery cutting plans” for materials. This is how thoroughly Laura understands Wm Ohs products. Actually, you may just as often locate her on the factory floor gathering finish samples, checking shipping schedules and clarifying Change Orders as at her office desk.
I speak supportingly and sincerely about Laura because, for several years, she personally assisted me in developing and publishing new product innovations and catalogs.
Listen to a few additional endorsements from Wm Ohs dealer/designers:
“I think Laura is a great asset to Wm Ohs because of her longevity. I can call her about a job we did ten years ago and she remembers. Even in the heat of the moment, Laura always remains pleasant.
(Lance Stratton in the LaJolla showroom)
“Laura is wonderful with regard to scheduling, with regard to colors and finishes and explaining things. She’s very sensitive to our needs. She remembers.”
(Laurie Lehrich in the Atlanta showroom)
“Laura is terrific. She has an unbelievable grasp of the Wm Ohs product.”
(Rob Klein in the Indianapolis showroom)
“Laura always goes out of her way to get timely answers to me. She’s always on my side.”
(Mary Lynn Rockwell in the Denver showroom)
All this means that, when you choose to purchase WmOhs custom cabinetry, you are in excellent hands because of the capable and dedicated people who work in our company. Personally, I’m blessed and have no hesitation in acknowledging that our success rests with the efforts of consequential people like Laura Antone.